Return and Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. However, return shipping costs are not covered in our refund policy. Furthermore, a 15% restocking fee will apply to any and all open box items that are being returned to Sim Race City warehouse.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start the return process, you can contact us at firstname.lastname@example.org. If your return is accepted, you will have the responsibility to select your preferred carrier, prepare the items for shipment and hand them off to your carrier. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions and NON-Returnable Items
Custom products (such as special orders or personalized items) can unfortunately not be returned nor refunded. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.